We use a scientific, evidence-based approach to create customer experiences and employee experiences that build loyalty, advocacy and commercial success.
We offer a unique approach to customer experience and employee experience. Using the latest thinking and rigour from behavioural science and neuroscience we help clients to deliver measurable commercial returns. We provide unique customer experience research, employee experience, CX insight, CX design and CX implementation, speeches and workshops. Get in touch to grow your business.
Tripping Points
Our unique approach uncovers the Tripping Points that get in the way of the customer experience and employee experience. By using biometric and ethnographic research we understand what truly happens to customers and where you can make the biggest difference.
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Latest News
Customer service training – 5 vital factors
Customer service training - waste of time or good investment? For many organisations looking to improve the customer experience, one of the go-to solutions is to jump to training the front line teams, whether
Tackle workplace stress using advanced biometrics
Workplace stress – using biometrics to understand stress and build resilience Last month the health secretary intimated that the NHS would struggle to cope with demand over the next 10 years and that the
Brain activity in customer research
How monitoring brain activity can help us better understand customer and employee experience In this final post in our series about the different methodologies for investigating customer and employee experience (read our full academic