Customer service training – 5 vital factors

By |2019-01-28T17:15:25+01:00January 23rd, 2019|Employee experience|

Customer service training - waste of time or good investment? For many organisations looking to improve the customer experience, one of the go-to solutions is to jump to training the front line teams, whether they be working in a contact centre, retail, sales teams, B2B or B2C. This well-trodden route seems like an easy