Our events

Our events focus on applying behavioural science in customer experience and employee experience. We have engaged with thousands of people across the world with three aims:

  • To use science to challenge your thinking
  • To provide a practical application that makes a measurable difference
  • To be fun

You can watch and listen to our latest events here. A mix of webinars on using behavioural science in customer and employee experience. Enjoy watching!

Customer experience event
Tim Wade customer experience speaker and co-founder of CX LabCustomer experience workshop

Customer Experience Speakers

Our professional business speakers inspire and educate audiences around the world on customer experience, behavioural science and marketing. Whether you have an intimate audience of leaders or a big international conference we will bring genuine insight, action and energy to your event. We listen to your requirements, objectives and culture so that we always design the content specifically around you, we don’t just roll out the same presentation time after time. Keynote presentations to customer experience workshops, thousands of people like you have been inspired by our speakers. Contact us to find out more

Customer Experience Workshops

Our aim is thought-provoking, insightful, practical and fun workshops. From leadership workshops, customer experience design workshops, customer experience training to behavioural science masterclasses we tailor workshops to your requirements. Please get in touch and we can discuss your specific requirements.

We are running a series of workshops up and down the UK. Our first event in Manchester was a huge success and we are now planning further events from north to south. look out for dates.

customer service training - CX Labemployee experience workshop

Our speakers

Tim Wade
Tim WadeCo-Founder
My purpose when speaking is to bring to life my experience and passion for brands and customer experience. Giving more than simply opinions, I talk about the case studies and examples that have actually delivered measurable growth.
Tim Routledge
Tim RoutledgeCo-founder
My passion is the use of science to better understand human behaviour. I love to show how this evidence-based knowledge can be used to improve commercial experiences for everyone involved: customers, employees and the business itself.

Please get in touch to discuss your workshop and speaking requirements

Contact Us