If the log in is successful, you should see the following screen
Now attach the E4 device to its charging cradle by pressing the E4 down onto the cradle as shown in the illustration below.
The cradle only fits one way, you will see a row of four metal connecting pins on the cradle that align with four connectors on the back of the E4. You will hear an audible click when the two are properly connected.
Now take the USB charging cable and plug the smaller, mini-USB end into the port in the cradle. It only fits one way, when the USB symbol on the plug is facing upwards. Please be careful with this connection – it can be a bit fiddly as the plug is small!
Now plug the other end of the cable – the normal USB end into a spare USB port on your laptop or PC. Again it will only go in one way (when the USB symbol on the plus is facing upwards). You will see an orange light on the face of the E4 device.
When the E4 is connected, you should see the following screen in E4 Manager on your laptop or PC…
You now need to click on the grey oval ‘Sync sessions’ button (below the E4 manager header) to start the data transfer.
The grey oval box will now change to ‘Syncing’ and the E4 Manager will start downloading data from the device. You will see the progress of this as a percentage next to ‘Syncing’.
It should take around 20 minutes to download 24 hours of data. During this time the light on the E4 device will flash orange and purple.
When the upload is complete, the words will change to ‘All sessions synced”.
If you click ‘View Sessions’ in the bottom RH corner of the E4 Manager screen, you should see a list like the one below. It will have one row for each day of data, so will start with one and add another each time you connect the E4 until you have all seven days at the end of the monitoring period.
When the upload is complete, the words in the bottom LH corner of the E4 Manager screen will change from ‘Uploading sessions’ to ‘All sessions synced”.
The ‘Status’ column on the RH side of the screen will change to DOWNLOADED when the data been transferred from the device, then to PROCESSING as it is uploaded into the cloud via the internet, and finally to PROCESSED when this is complete
If your internet connection is interrupted during the upload process and the status does not change from DOWNLOADED, please try and reconnect to the internet. If the status still does not change, please contact support
After the transfer and upload process is complete, please leave your E4 device plugged into your laptop or PC until the light on the face changes from orange (charging) to green (fully charged).
Then disconnect the USB cable from your laptop or PC and the min-USB from the charging cradle.
Now, separate the E4 device from the charging cable. To do this, hold the device and cradle in both hands with the E4 button at the bottom and your fingers under the cradle. Place your thumbs on either side of the cradle edge and push down firmly.
Now place the E4 back onto the wrist of your non-dominant hand making sure it is snugly fitted and press and hold the button on the face of the device. The light on the face will flash blue for several seconds and then go red and then go out. Check that the E4 is on by looking between the device and your wrist to see that the green light is illuminated