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By Tim Wade|2018-07-24T14:24:53+01:00March 7th, 2018|Customer experience strategy|

7 Secrets of Successful Customer Journey Mapping Last week we shared our tips for customer journey mapping workshops. Now we’re onto the actual process of journey mapping itself. Customer journey mapping gets written about a lot. And we have seen our fair share of beautifully crafted maps adorning office walls. I know I don’t

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7 Tips for Customer Journey Mapping Workshops

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7 Tips for Customer Journey Mapping Workshops

Customer experience strategy

7 Tips for Customer Journey Mapping Workshops

By Flora Marriott|2018-03-01T16:25:11+00:00March 1st, 2018|Customer experience strategy|

We've run countless workshops to help clients create customer journey maps. It's a privilege to help people think differently and take their business forward. We've learnt a thing or two along the way about what works best. And what doesn't! Here are 7 elements that describe the most successful workshops: