Customer experience case studies

The CX Lab team have experience that stretches across sector, boundary and discipline. From retail to telecoms, hospitality to financial services, B2C and B2B. Below are just a few of the customer experience case studies we have delivered. The key factor in all of these is the measurable commercial return that has been achieved.

Our capabilities stretch from keynote speeches, customer research to full end to end customer experience design and implementation. Please get in touch

Digital customer experience case study

Digital customer experience | 21% increase in conversion

Honda case study

Honda case study | 31% increase in like for like sales

Best Western case study

Best Western case study | 22:1 ROI

CX Lab - customer experience consultancy - Virgin customer experience case study

Virgin Atlantic case study | £10m cost reduction

Brands our team have worked with

“Tim completely repositioned the Best Western brand in Great Britain; company values, customer experience and all marketing, digital and CRM activity.”

Managing Director, Best Western Hotels

“Simply, if you get a chance to work with Flora take it! Bright, innovative, creative and fun. A consummate L&D professional who will develop your team from good to great!”

Richard Lewis, NPD hotels

“I believe that their thinking is the key to more targeted and relevant marketing, and more importantly improving the customer experience.”

Head of Customer Experience, Nestlé

Get in touch and discover how behavioural science can improve your customer experience

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