We were running a series of events up and down the UK but due to Covid-19, these are currently on hold. Our last event in Manchester was a huge success and we are planning further events as soon as it is sensible to continue. Like many others, instead of touring the country, we created a series of webinars. You can watch these below. Enjoy!
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Our Past Events
Tripping Points in Customer Experience
Our co-founder Tim Routledge was part of the Changing Minds webinar series from UCL. Alongside Joe Devlin, Professor of Neuroscience at UCL, Tim introduces the concept of Tripping Points with examples of how this has made a commercial difference to the likes of Honda, Virgin Atlantic and the National Lottery. Well worth 30-mins if you have them spare.
Behavioural Science in customer experience
In this recorded webinar find out what truly influences customers’ decision making and behaviour. Understand why chocolate sells more books, why a blue room sells more cars, how music changes your wine preference and why understanding your customers’ unconscious behaviour is key to growth. Challenge what you think to be true about customer behaviour. Discover how the use of biometrics uncovers the unconscious. Apply all this to create customer experiences that generate serious growth.