All things people related – employee engagement, learning and development, motivation, etc!

The naked truth about employee engagement

By |2018-09-27T16:55:11+00:00September 27th, 2018|Customer experience strategy, employee engagement, Employee experience|

This week we were lucky enough to be invited to the Lush showcase event in Manchester. Primarily focused on engaging Lush employees, they invite every manager from every store across the world to a spectacular event celebrating everything lush about Lush. It’s a cross between Alice in Wonderland and Charlie & the Chocolate Factory.

Onboarding – hitting the ground running

By |2018-08-09T09:39:31+00:00August 9th, 2018|Employee experience|

In my last post I wrote about starting a new job, and how companies often make new joiners feel like a fish out of water. In this post I'm going to write about how we can get our new joiners to swim happily, as quickly as possible. In other words, how to set your

Improving onboarding – don’t make them feel like a fish out of water

By |2018-08-07T12:33:23+00:00August 7th, 2018|Employee experience|

Improving onboarding - don't make them feel like a fish out of water Clients often ask us to look at their employee experience. And one of the most important aspects of employee experience is what it’s like for new employees when they join.  Onboarding, induction, new hire training. Whatever label you use, these first days

Employee experience is more useful than engagement

By |2018-03-27T15:00:43+00:00March 27th, 2018|Employee experience|

Employee experience is more useful than engagement Note: this is a sequel blog post.  The first one is, 'Is Employee Engagement a Distraction?'   As outlined in the previous post, I believe that there are three questions that are much more important to ask than ‘are employees engaged?’ 1. What are leavers costing the company? 2.

Is employee engagement a diversion?

By |2018-03-27T15:02:06+00:00March 27th, 2018|Employee experience|

Is employee engagement a diversion? A magician shuffles his cards. He asks us to name our card and to watch for it as he shuffles. The audience is quiet, watching hawk eyed. This is how magic works. Our attention is diverted. Our eyes are misdirected, so that we don’t notice the actual trick. If you